Receptionist – Arabic Speaker

Jobs Title

Feature Job

About Company

A boom in hospitality sector is a boom in the tourism industry. For its part, Khamas Group has utilized its management prowess in the promotion of the local tourism industry, by maintaining spa and wellness centers, entertainment holes, and restaurants.
Restaurants: Guests will enjoy the local cuisines, caviar and wine as they relax with live entertainment and cozy ambiance at these finest restaurants.
Spa & Wellness: The MYST SPA contributes greatly for the Canvas Hotel - MGallery Hotel collection, where it is located. Its services enhance the emotional & physical confidence of hotel’s guests instead of looking out for similar amenities. The mission is to introduce you to an exclusive Spa experience, bringing a sensation of total wellbeing to the mind, body and spirit.

Job Descriptions

Responsibilities and essential job functions include but are not limited to the following:
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
• Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.